Refund policy
Return & Refund Policy
Thank you for choosing our shop. Each decal is crafted with care using high-quality, permanent vinyl designed for long-lasting performance. As a small business, we take pride in delivering durable, custom-made products that meet your expectations.
Custom Orders Are Final Sale
Due to the personalized nature of our vinyl decals, we do not accept returns or exchanges on custom or made-to-order items. Please ensure that all details—such as file uploads, sizing, text, and color selections—are correct before submitting your order.
Order Accuracy Guarantee
In the rare event that we make an error, such as sending the wrong color, incorrect size, or delivering a defective product, we will correct it at no additional cost. Please contact us within 7 days of delivery with your order number and clear photos of the issue.
Damaged Shipments
If your order is damaged in transit, please notify us within 7 days of receiving your package. Include photos of the damaged item and the packaging so we can assess the situation and issue a replacement or store credit, as appropriate.
Design Review and Questions
We are happy to answer questions or review your design before you order to ensure the final product aligns with your vision. Please feel free to reach out prior to placing an order.
Please note, we are unable to offer refunds or replacements for the following:
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Customer errors in submitted designs, text, or sizing
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Improper application or use on unsuitable surfaces
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Minor variations consistent with handcrafted production
We are committed to customer satisfaction and stand behind the quality of our work. If you have any concerns or issues, please contact us at support@rookcustomvinyl.com so we can assist you further on this matter.