Terms of service

Terms of Service

Effective Date: 5/12/2025

Welcome to [Your Store Name]. By accessing or using this website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

1. Use of the Website

By accessing this website and/or placing an order, you confirm that you are at least the age of majority in your state or province of residence and that you agree to use our services lawfully and responsibly. Any breach of these terms may result in termination of your access to our services.

2. Custom Orders & User Content

When submitting custom designs, files, or personalizations, you affirm that:

  • You have the legal right to use any logos, artwork, or content provided

  • Your submitted content does not infringe on any copyright, trademark, or intellectual property rights

  • You grant us the right to use, modify, and reproduce the design solely for the purpose of fulfilling your order

We reserve the right to reject any content that is obscene, offensive, or violates third-party rights.

3. Product Accuracy & Materials

All products are made to order using premium-grade permanent vinyl. Slight variations in color, size, or layout may occur due to the handcrafted nature of our work. While we strive for consistency, custom orders may vary slightly depending on design complexity and vinyl layering limitations (maximum of two colors).

4. Order Processing & Cancellations

Orders are typically processed within [X] business days. Once production has begun, we are unable to cancel or modify custom orders. Please verify all order details carefully before submitting.

We reserve the right to refuse or cancel any order if fraudulent activity, design infringement, or misuse is suspected.

5. Shipping & Delivery

We ship using reliable carriers and provide tracking whenever possible. We are not responsible for delays caused by shipping providers, customs, or weather-related disruptions. Risk of loss transfers to the buyer upon delivery by the carrier.

6. Returns, Refunds & Exchanges

Due to the personalized nature of our products, all sales are final unless an error was made on our part. Please review our Return & Refund Policy for full details.

7. Intellectual Property

All content on this website, including product photos, graphics, and text, is the property of [Your Store Name] and may not be reproduced or used without written permission.

8. Limitation of Liability

We are not liable for any direct, indirect, or incidental damages resulting from the use or misuse of our products. This includes application errors, damage to surfaces, or customer-supplied design inaccuracies.

9. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

10. Contact Information

If you have any questions about these terms, please contact us at support@rookcustomvinyl.com.